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How We Protect Your Account and Payment Data

When you open an account on sumpahjitu login, your personal and payment information stays encrypted and secure from the moment you deposit via DANA, OVO, GoPay or QRIS.

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sumpahjitu login How We Protect Your Account and Payment Data
CONTACT US

How to Reach Our Privacy Team

If you have questions about your data, how we use it, or want to request access or deletion, our support team is available to help. You can reach us through live chat during lobby hours, email for formal requests, or through your account settings to review what we have on file.

Team online

Live Chat

Open your account and select Help in the bottom-right corner. Our team responds during lobby hours to answer privacy questions and process data requests.

Email Support

Send a formal data access or deletion request to our privacy mailbox. Include your account username and registered email. We reply within five business days.

Account Settings

Go to My Account > Privacy & Data to see what information we hold, review your payment history, and manage your communication preferences.

DATA SECURITY

How We Keep Your Information Safe

Every deposit via DANA, OVO, GoPay or QRIS is processed through encrypted channels so your payment details never touch our servers unprotected.

Encrypted Transactions

Every payment to and from your account—whether DANA, OVO, GoPay or QRIS—is encrypted end-to-end. Payment provider details are never stored on our main servers.

Secure Login

Your password is hashed and salted, never stored in plain text. Two-factor verification is available in account settings to add an extra security layer.

Withdrawal Verification

Each withdrawal request is checked manually by our finance team before processing. We confirm your identity and verify the destination bank or wallet matches your account records.

Limited Access

Only our support, payments and compliance teams can view your full account data. No individual staffer can access both your password and your payment method simultaneously.

Data Retention

We keep your account information active for as long as you play. After you close your account, we hold records for seven years to meet local law, then securely delete them.

Request Changes

Contact our privacy team anytime to update your personal details, request a full copy of your data, or ask us to erase information where local law permits.

Privacy Policy FAQ

Players in Bandung, Medan and across Indonesia often ask the same questions about what data we collect and how we use it. Here are the answers we hear most often.

We collect your full name, email, phone number, date of birth, and address when you register. During your first deposit via DANA, OVO, GoPay or QRIS, we collect payment method details. We also track your login device, IP address, and play history to protect your account and comply with local law.

Yes, where local law permits. We share only the minimum information needed to process your deposit or withdrawal—your name, account number and transaction amount. DANA, OVO, GoPay and QRIS see what you've deposited, but they don't see your game history or your full account profile.

We keep your account records and transaction history for seven years after closure to meet Indonesia's compliance and banking rules. After seven years, we securely delete all personal information. During the retention period, you can request a copy of your data anytime.

Yes. Contact our privacy team via live chat or email with your account username and registered email. We'll send you a complete file of your personal data, payment records and login history within five business days at no charge.

We use session cookies to keep you logged in and to prevent fraud. These are deleted when you close your browser. We also use analytics cookies to understand which games and pages you visit so we can improve the lobby experience. You can turn off analytics cookies in your browser settings without affecting gameplay.

Contact live chat or email our support team immediately with your username and registered email. We'll help you reset your password, review recent login activity, and lock your account if needed. If unauthorized transactions appear, we can investigate and work with your payment provider to dispute them.

Where local law permits, you can request deletion of non-essential data such as your phone number or marketing preferences. However, we must retain your name, account number and transaction records for seven years to meet banking and compliance rules. Contact our privacy team to discuss what can be removed.

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